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It Service Management Based On Itil 2011 Edition

IT Service Management Based on ITIL   2011 Edition PDF
Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9401805563
Size: 52.60 MB
Format: PDF
Category : Education
Languages : en
Pages : 348
View: 3199

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It Service Management Based On Itil 2011 Edition

by Pierre Bernard, It Service Management Based On Itil 2011 Edition Books available in PDF, EPUB, Mobi Format. Download It Service Management Based On Itil 2011 Edition books, For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone




It Service Management Based On Itil 2011 Edition

IT Service Management Based on ITIL   2011 Edition PDF
Author: Pierre Bernard
Publisher: Van Haren
ISBN: 9401805571
Size: 72.24 MB
Format: PDF, Mobi
Category : Education
Languages : en
Pages : 348
View: 4552

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It Service Management Based On Itil 2011 Edition

by Pierre Bernard, It Service Management Based On Itil 2011 Edition Books available in PDF, EPUB, Mobi Format. Download It Service Management Based On Itil 2011 Edition books, For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone




It Servicemanagement In Kmu

IT Servicemanagement in KMU PDF
Author: Pascal Root
Publisher: BoD – Books on Demand
ISBN: 3739277076
Size: 41.21 MB
Format: PDF
Category : Computers
Languages : de
Pages : 184
View: 6110

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It Servicemanagement In Kmu

by Pascal Root, It Servicemanagement In Kmu Books available in PDF, EPUB, Mobi Format. Download It Servicemanagement In Kmu books, Die vorliegende Studie befasst sich mit der Auswertung der Ergebnisse der Umfrage "IT-Servicemanagement in kleinen und mittelständischen Unternehmen (kurz: KMU)". Diese hatte zum Ziel, den Ist-Zustand und die Qualität des ITSM im Mittelstand zu erfassen und zu bewerten. Diese Bewertung wurde anhand einer Reifegradanalyse der ITSM-Prozesse der Umfrageteilnehmer vollzogen. Im Anschluss erfolgte die Analyse in Korrelation mit dem Rahmenwerk ITIL, welches mit seinen Kernprozessen die Grundlage der Reifegradmessung darstellt. Im Kontext einer Ausrichtung der IT-Prozesse nach ITIL, sollen dabei Verbesserungspotenziale und konkrete Handlungsalternativen für Unternehmen aus dem Mittelstand herausgearbeitet werden. Die Analyse zeigt, dass auch KMU im Bereich ITSM eine solide Aufstellung vorweisen. Während einige Prozesse überdurchschnittlich gut umgesetzt sind, gibt es in einzelnen Teilbereichen allerdings signifikante Defizite. Teilweise erscheinen die Prozesse sogar ähnlich zu ITIL gestaltet, ohne sich jedoch an deren Rahmen zu orientieren, denn lediglich ein Viertel aller Teilnehmer aus dem Mittelstand nutzt überhaupt standardisierte Frameworks. Bei einer Gesamtbetrachtung der IT-Infrastruktur wird deutlich, dass die einzelnen Prozesse überwiegend nicht aufeinander abgestimmt sind und keinem vorher festgelegten Konzept entsprechen. Zudem konnte festgestellt werden, dass es einen erhöhten Abstimmungsbedarf zwischen Geschäftsführung und IT-Verantwortlichen gibt, bezogen auf die Bereitstellung von Ressourcen für die Optimierung der IT-Prozesse. ITSM wird insgesamt zwar als sinnvoll, aber vor allem als zu komplex und zeitaufwändig beurteilt. Zudem ist der Mehrwert einer Implementierung schwer zu erfassen, da profitable Auswirkungen nicht sofort oder nur schwierig messbar sind. Zur Erreichung eines höheren Einsatzes von ITIL in KMU, muss dieses weiter etabliert und insbesondere auch auf deren Besonderheiten zugeschnitten werden. Alle ITIL Prozesse gleichzeitig umzusetzen ist gerade für KMU eine nahezu unmögliche Herausforderung und sehr wahrscheinlich auch nicht sinnvoll. Um die Komplexität entscheidend zu reduzieren sowie die zur Verfügung stehenden Ressourcen nicht zu überlasten, gibt es aktuell noch zu wenige Referenzumsetzungen bzw. überhaupt Hilfestellungen aus oder für die Praxis. Insgesamt ist es für KMU empfehlenswert, ausgewählte Prozesse auf Basis der eigenen Prioritäten und einer individuellen Ausgestaltung sukzessive nach ITIL auszurichten.




Foundations Of It Service Management

Foundations of IT Service Management PDF
Author: Brady Orand
Publisher: Createspace Independent Pub
ISBN: 9781466231320
Size: 34.88 MB
Format: PDF, Docs
Category : Business & Economics
Languages : en
Pages : 338
View: 523

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Foundations Of It Service Management

by Brady Orand, Foundations Of It Service Management Books available in PDF, EPUB, Mobi Format. Download Foundations Of It Service Management books, The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment. This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business. The IT Infrastructure Library®, by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL® has rapidly gained popularity across the globe. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL® Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam preparation material possible.




Implementing Effective It Governance And It Management

Implementing Effective It Governance and It Management PDF
Author: Van Haren Publishing
Publisher: Van Haren
ISBN: 9401800081
Size: 35.45 MB
Format: PDF, ePub, Docs
Category : Computers
Languages : en
Pages : 446
View: 4154

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Implementing Effective It Governance And It Management

by Van Haren Publishing, Implementing Effective It Governance And It Management Books available in PDF, EPUB, Mobi Format. Download Implementing Effective It Governance And It Management books, In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organizations IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach




Itil 2011 Edition A Pocket Guide

ITIL   2011 Edition     A Pocket Guide PDF
Author: Jan van Bon a.o.
Publisher: Van Haren
ISBN: 9087536763
Size: 15.44 MB
Format: PDF, Mobi
Category : Education
Languages : en
Pages : 194
View: 5079

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Itil 2011 Edition A Pocket Guide

by Jan van Bon a.o., Itil 2011 Edition A Pocket Guide Books available in PDF, EPUB, Mobi Format. Download Itil 2011 Edition A Pocket Guide books, Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.




Global Standards And Publications

Global Standards and Publications PDF
Author: VHP et al
Publisher: Van Haren
ISBN: 9401800359
Size: 58.26 MB
Format: PDF, ePub, Mobi
Category :
Languages : en
Pages : 196
View: 6601

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Global Standards And Publications

by VHP et al, Global Standards And Publications Books available in PDF, EPUB, Mobi Format. Download Global Standards And Publications books, Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the offi cial publisher for some of the world’s leading organizations and their frameworks including: The Open Group [TOGAF], IPMA-NL, ITSqc [eSCM Models], GamingWorks [ABC of ICT], ASL BiSL Foundation, IAOP®, IACCM, CRP Henri Tudor and PMI NL. This catalog will provide you with an overview of our most popular and upcoming titles, but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), fl exibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 50 distribution partners (Amazon, Google Play, Barnes & Noble, Managementboek and Bol.com, etc.) and over 700 outlets worldwide. Free whitepapers are available in our eKnowledge, with a licence for our eLibrary you can download all our eBooks within your area of expertise and in our eShop you can place your order in your favorite media format: hard copy or eBook.




It Cmf A Management Guide Based On The It Capability Maturity Frameworktm It Cmftm 2nd Edition

IT CMF     A Management Guide   Based on the IT Capability Maturity FrameworkTM  IT CMFTM  2nd edition PDF
Author: Martin Curley
Publisher: Van Haren
ISBN: 9401801975
Size: 52.59 MB
Format: PDF, ePub, Mobi
Category : Education
Languages : en
Pages : 240
View: 7576

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It Cmf A Management Guide Based On The It Capability Maturity Frameworktm It Cmftm 2nd Edition

by Martin Curley, It Cmf A Management Guide Based On The It Capability Maturity Frameworktm It Cmftm 2nd Edition Books available in PDF, EPUB, Mobi Format. Download It Cmf A Management Guide Based On The It Capability Maturity Frameworktm It Cmftm 2nd Edition books, This management guide offers an introduction to the IT Capability Maturity FrameworkTM (IT-CMFTM), 2nd edition. The IT-CMF offers a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently, and consistently.IT-CMF is:• An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. • A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance.• A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. • Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement.• A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise‘IT-CMF provides us with a structured and systematic approach to identify the capabilities we need, a way to assess our strengths and weaknesses, and clear pathways to improve our performance.’ Suresh Kumar,Senior Executive Vice President and Chief Information Officer, BNY Mellon‘To successfully respond to competitive forces, organizations need to continually review and evolve their existing IT practices, processes, and cultural norms across the entire organization. IT-CMF provides a structured framework for them to dothat.’ Christian Morales, Corporate Vice President and General Manager EMEA, Intel Corporation‘We have successfully applied IT-CMF in over 200 assignments for clients. It just works. Or, as our clients confirm, it helps them create more value from IT.’ Ralf Dreischmeier, Senior Partner and Managing Director, The Boston Consulting Group‘By using IT-CMF, business leaders can make sure that the tremendous potential ofinformation technology is realized in their organizations.’ Professor Philip Nolan, President, Maynooth University‘I believe IT-CMF to be comprehensive and credible. Using the framework helps organizations to objectively identify and confirm priorities as the basis for driving improvements.’Dr Colin Ashurst, Senior Lecturer and Director of Innovation, Newcastle University Business School




It Service Management

IT Service Management PDF
Author: Ernest Brewster
Publisher: BCS, The Chartered Institute for IT
ISBN: 1906124930
Size: 79.46 MB
Format: PDF
Category : Computer technical support
Languages : en
Pages : 200
View: 1636

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It Service Management

by Ernest Brewster, It Service Management Books available in PDF, EPUB, Mobi Format. Download It Service Management books, ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.




Itil Service Lifecycle Publication Suite

ITIL Service Lifecycle Publication Suite PDF
Author: Great Britain: Cabinet Office
Publisher:
ISBN: 9780113314072
Size: 45.17 MB
Format: PDF, ePub, Mobi
Category :
Languages : en
Pages :
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Itil Service Lifecycle Publication Suite

by Great Britain: Cabinet Office, Itil Service Lifecycle Publication Suite Books available in PDF, EPUB, Mobi Format. Download Itil Service Lifecycle Publication Suite books, This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions